Bateman Ltd Star Rating
Sales
19 comments from 40 reviews
Service
69 comments from 197 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Claire White is an advisor to be proud of, problem solved"
"Everyone was helpful."
"Excellent service and recommendations from service manager and Paul Richardson provide the expertise"
"They did a great job quickly."
"Always Good"
"Very helpful"
"Excellent service very good dealer."
"It was superb except the cost."
"Informed that tyre needed looking at in the future.It was collected on time and delivered back on time."
"very good dealership"
"I was unhappy to have been offered a courtesy car that smelt of cigarettes anmd also the fact that it was not a comparative model to my own, ie it was manual when my car is automatic which would have made the exoperience stressful if i had accepted"
"the service was excellent"
"Very helpful."
"I travel 130 miles round trip to Bateman BMW. The service I receive is excellent. I have assessed BMW dealerships nearer to home but they do not compare. The service manager Andy Moore and his team do an excellent job."
"1st Class to save the least"
"My car had a service, an MOT and a full valeting while I had a loan car to use. Another super experience at Bateman's Service."
"Personal and friendly service"
"Car wasn't collected on the day arranged and no one contacted me, no explanation or apology"
"Very good service. Kept informed throughout. Car valletet nicely. No fuss."
"Excellent as always"
"again very satisfied they did well, but not prepared to consider the issue of rusting hubs"
"Quoted price for the wrong vehicle parts and took the vehicle to the dealership received a phone call later that day to be advised of the error made regarding the parts and they would be unable to complete the work on that day."
"Very satisfied."
"Very hepfulstaff"
"It is everything i expected it to be."
"Excellent service as always"
"no complaints"
"exemplary service brilliant as always"
"There always helpful."
"They could bring the cost of parts down a bit."
"The staff are 100% customer focused in my experience."
"always made welcome"
"The dealership provided a level of service second to noneand were really flexible when I requested a sudden change. They really do go the extra mile."
"I booked in for a service and MOT but completed the MOT before the service so my car failed MOT"
"An appointment time was given to me and I was promptly and curtiously dealt with at the stated time. They also shopped around for the best deal on the price of tyres."
"Excellent service."
"First class service."
"Andy it a great bloke he looks after me there."
"Excellent service."
"Turned out very well."
"Went out of their way to help me with a tyre problem which required attention at very short notice"
"No complaints"
"Very professional, pleased I have changed to Batemans"
"very friendly staff very helpful"
"Very Good"
"Very satisfied would happily recommend"
"Good service, staff were very helpful and kept me informed of the progress, good facilities"
"A good experience overall. Staff where polite and efficient. Repair conducted in timescales projected."
"Was advised not to pay for new break pads as I didn't need them. Helpful advice."
"In the six years I have used Bateman BMW for servicing and other work they have always proved excellent. I wouldn't use any other Dealer to look after my BMW."
"Excellent from booking through to completion. Great on customer service and consideration including keeping you informed if you choose to remain other options are offered whilst the work is carried out."
"Great service. Work done and cost as indicated."
"excelent"
"They were very courteous and I was well looked after."
"used this dealer for over 20 years for buying servicing and repairs and new tyres 100 service from both the sales team John Bond in particular and Andy Moore no complaintin 20 years"
"It was all perfectly fine. I have, in the past, used several other dealers, and they are the best by far."
"Came and collected the vehicle as I am unable to drive they tailored their service to meet my needs."
"Great as always i use them all the time."
"Excellent customer service as always very professional and courteous staff"
"Couteous and swift service as always."
"I was rather surprised with the price of my latest repair, having been given to understand it would only involve an hour, and taking into account my supposed discounts for the car being over 6 years old I thought the bill would be quite a bit less."
"Its a fantastic dealership ."
"surprised to hear I had to pay for diagnosis i.e.computer"
"First class as usual"
"Batemans is the best by far of any dealership I have encountered. Its a very nice experience."
"Bateman as always are outstanding"
"Following a repair to the rear window I was a little concerned that the two child seats were in position but not secured I had no knowledge these had been removed so the consequence could have been sever."
"As usual, first class service by Bateman"
"Excellent service"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Very good service from Johnny Grisdale."
"Jonny Grisedale sales advisor was our point of contact. He could not have been more helpful from arranging the test drive through to delivery of the car."
"I was told that my car would be registered in March but told a couple of days later that I wouldn't qualify for the discount"
"Very pleasant salesman who was very patient with me"
"A positive and pleasant experience"
"Completely satisfied with a smooth purchase and delivery process"
"My wife and I regularly buy new BMWs from Bateman's as we like their approach and their excellent customer service. It is by no means the closest BMW dealership to where we live, being 120 miles round trip from home."
"I've purchased cars from Bateman before as expected the sales experience was exceptional. Jonny Grisedale was very helpful knowledgeable throughout the process gave excellent advice on extras. As a result I actually enjoyed spending my money"
"excellent service"
"The dealership were very helpful and made us feel really comfortable"
"Dealt with Rod Irvine, who was excellent throughout, show great patience."
"There was no pressure to buy from Batemans whatsoever. The whole purchase process was painless and geared entirely towards ensuring that we were completely satisfied with all aspects of the sale."
"After a brief foray into a competitor I can say that bateman, if anything, surpass the excellent service that I have previously received, absolutely first class"
"Great customer service, car arrived earlier tha expected"
"My delivery was actually later than expected but there was good communicatiton berween myself and the dealership was very good"
"the only dealership where I feel truly valued by sales,service and everyone there."
"After 25 years of dealing with Bateman and many vehicle buys the service was once again excellent"
"Adam, David and Stef were fantastic. Thoroughly professional, very effective and attentive to detail Well done, I have told everyone about the level of service"
"First Class"